What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I reduce the width of a box so that 3 fields fit on the same line? For example, I want City, State and Zip Code all on 1 line.

    Asked by JeffPeltin on June 23, 2016 at 05:18 PM
    zip code same line 3 same
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    JotForm Support

    Answered by Kiran on June 23, 2016 at 06:33 PM

    Please inject the following CSS code to your JotForm:

    #id_89, #id_90, #id_13 {

        width: 35% !important;

    }

    The fields should be displaying as shown below after adding the above CSS code to your JotForm.

    Hope this information helps!

  • Profile Image

    Answered by JeffPeltin on June 24, 2016 at 01:45 PM
    New response receivedThank you for the code but the line still does not line up. On the original template the City, State and Zip Code were all on the same line. When I copied the City cell to place it at the bottom everything went out of line. What can I do to fix it???
    Jeff Peltin | Co-Founder
    Chief Marketing & Training Officer
    Main: (888) 670-7771 | Mobile: (727) 667-4200
    Email: Jeff@MaxGroupBusiness.com
    Website: www.MaxGroupBusiness.com
    Mobile Text Marketing | Mobile Websites | Desktop Websites | SEO | Careers
    ...
  • Profile Image

    Answered by JeffPeltin on June 24, 2016 at 01:45 PM
    New response receivedI have attached a screenshot.
    Thank you for the code but the line still does not line up. On the original template the City, State and Zip Code were all on the same line. When I copied the City cell to place it at the bottom everything went out of line. What can I do to fix it???
    Jeff Peltin | Co-Founder
    Chief Marketing & Training Officer
    Main: (888) 670-7771 | Mobile: (727) 667-4200
    Email: Jeff@MaxGroupBusiness.com
    Website: www.MaxGroupBusiness.com
    Mobile Text Marketing | Mobile Websites | Desktop Websites | SEO | Careers
    ...
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    JotForm Support

    Answered by Kevin_G on June 24, 2016 at 02:02 PM

    First off, I can see you're asking for Credit Card info, please remove those fields, otherwise your account will be suspended: 

    Regarding to your issue, please inject this code: 

    #id_89, #id_90, #id_13 {

        width: 35% !important;

    }

    This will display the fields as you need: 

    Here is also the link to my cloned form where I applied the same: https://form.jotform.com/61755188343967 

    Hope this helps. 

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    Answered by JeffPeltin on June 24, 2016 at 02:45 PM
    New response receivedHello,
    I am creating this form for one of our customers. Once they receive the order and fulfill the order they then charge the customer. I thought since this form is SSL it would be ok to receive the information?
    Jeff Peltin | Co-Founder
    Chief Marketing & Training Officer
    Main: (888) 670-7771 | Mobile: (727) 667-4200
    Email: Jeff@MaxGroupBusiness.com
    Website: www.MaxGroupBusiness.com
    Mobile Text Marketing | Mobile Websites | Desktop Websites | SEO | Careers
    ...
  • Profile Image

    Answered by JeffPeltin on June 24, 2016 at 02:45 PM
    New response receivedI decided to use Jot Form because I pulled up this response from your Support Team (See Attached) that said it is ok to collect Credit Card Information as long as it is SSL. You advertise that your forms are SSL?
    Thanks!
    Jeff Peltin | Co-Founder
    Chief Marketing & Training Officer
    Main: (888) 670-7771 | Mobile: (727) 667-4200
    Email: Jeff@MaxGroupBusiness.com
    Website: www.MaxGroupBusiness.com
    Mobile Text Marketing | Mobile Websites | Desktop Websites | SEO | Careers
    ...
  • Profile Image

    Answered by JeffPeltin on June 24, 2016 at 02:45 PM
    New response receivedAlso, in your instructions you say that it is ok to collect credit card information since your forms are “by default” SSL. See attached.
    Jeff Peltin | Co-Founder
    Chief Marketing & Training Officer
    Main: (888) 670-7771 | Mobile: (727) 667-4200
    Email: Jeff@MaxGroupBusiness.com
    Website: www.MaxGroupBusiness.com
    Mobile Text Marketing | Mobile Websites | Desktop Websites | SEO | Careers
    ...
  • Profile Image

    Answered by JeffPeltin on June 24, 2016 at 02:45 PM
    New response receivedI have applied the code that you gave me but it still does not line up? Can you please let me know what else I need to do?
    Thanks!
    Jeff Peltin | Co-Founder
    Chief Marketing & Training Officer
    Main: (888) 670-7771 | Mobile: (727) 667-4200
    Email: Jeff@MaxGroupBusiness.com
    Website: www.MaxGroupBusiness.com
    Mobile Text Marketing | Mobile Websites | Desktop Websites | SEO | Careers
    ...
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    JotForm Support

    Answered by david on June 24, 2016 at 03:25 PM

    We do not allow for the collection of credit card details directly through forms.  As per our terms of use:

    http://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    The CSS applied does appear to have the desired affect.  You can clone my colleagues form with the change already made if you would like using this URL:

    https://form.jotform.com/61755188343967

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

     

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    Answered by JeffPeltin on June 24, 2016 at 04:45 PM
    New response receivedOk Thank you for the clarification!
    Jeff Peltin | Co-Founder
    Chief Marketing & Training Officer
    Main: (888) 670-7771 | Mobile: (727) 667-4200
    Email: Jeff@MaxGroupBusiness.com
    Website: www.MaxGroupBusiness.com
    Mobile Text Marketing | Mobile Websites | Desktop Websites | SEO | Careers
    ...