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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Why I'm not receiving email notifications?

    Asked by Pborrell1 on June 23, 2016 at 09:55 PM
    Thanks - but now I am not receiving the notification emails.
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    JotForm Support

    Answered by Kevin_G on June 23, 2016 at 09:59 PM

    This is because your email address is in our bounce list, I have removed it and you should receive emails now, pelase take a look to this guide in order to know how to properly set your email notifications: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues 

    You can also remove an email address from our bounce list by following the steps on this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    If the issue still persists, I would suggest you to ask your email provider to white-list our IP addresses, here is the link with our IPs: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.