What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why I'm not receiving email notifications?

    Asked by Pborrell1 on June 23, 2016 at 09:55 PM
    Thanks - but now I am not receiving the notification emails.
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 23, 2016 at 09:59 PM

    This is because your email address is in our bounce list, I have removed it and you should receive emails now, pelase take a look to this guide in order to know how to properly set your email notifications: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues 

    You can also remove an email address from our bounce list by following the steps on this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    If the issue still persists, I would suggest you to ask your email provider to white-list our IP addresses, here is the link with our IPs: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.