What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why will my form not email

    Asked by GWRRANC on June 23, 2016 at 10:56 PM

    I click submit but it will not email me a copy of the form when submit is pressed.

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    JotForm Support

    Answered by liyam on June 23, 2016 at 11:14 PM


    I checked your email logs and it appears that the email alerts being sent to you keeps on failing. Can you try using noreply@formresponse.com as your email sender instead of the noreply@jotform.com?

    Also, you may want to contact your IT administrator for your email services and inquire about the non-delivery of email alerts. You may also ask them to whitelist the following IPs and domains found on this help guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Please do keep us posted on this matter.