why will my form not email

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    Asked on June 23, 2016 at 10:56 PM

    I click submit but it will not email me a copy of the form when submit is pressed.

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    Answered on June 23, 2016 at 11:14 PM


    I checked your email logs and it appears that the email alerts being sent to you keeps on failing. Can you try using noreply@formresponse.com as your email sender instead of the noreply@jotform.com?

    Also, you may want to contact your IT administrator for your email services and inquire about the non-delivery of email alerts. You may also ask them to whitelist the following IPs and domains found on this help guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Please do keep us posted on this matter.