What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notification not received.

    Asked by formena on June 24, 2016 at 02:29 AM

    Formlarımın mail adresine gönderilmesinde sorun yaşamaktayım,

    sistemde tanımlı 2 adet mail adresi var bunlardan necati.ercan@formena.com'a fomlar mail olarak gelirken,

    diğer adres olan bilgi@formena.com adresine gelmemekte.


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    JotForm Support

    Answered by Chriistian on June 24, 2016 at 02:58 AM

    If I understand correctly, you are not receiving the email notification on one of your email addresses? This address bilgi@formena.com appears to have been added to the bounce list, which is why you are not receiving the notifications there. I have now removed the address from the bounce list so you should receive the next email notifications successfully.

    You can also remove an address from the bounce list using your account. Please follow this guide to learn how: How to Remove Your Email Address from Bounce List. If you need further assistance, please let us know.