What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receiving email surveys anymore?

    Asked by Lisa  on June 24, 2016 at 04:48 AM

    Hi Jotform,

    When my clients are filling in the jotform, and they click on submit, I'm not getting the filled in Jotforms anymore on my mail address. I'm trying to log in, but when I want to reset my password, the system isn't sending a reset password mail. So I guess there is a problem with the connection and the e-mails?

    My username is Kilroybelgium

    Thank you for looking into these 2 problems!

    Page URL:

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    JotForm Support

    Answered by Nik_C on June 24, 2016 at 05:26 AM

    I checked your form and email address and the reason why you didn't receive any email is because your email was in our Bounce list, and the reason why your email was in our bounce list is below:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I removed your email from our bounce list and the submission should go through, also your password reset email should come through too.

    We're sorry for this inconvenience. Please check this guide to prevent further issues. Also you can whitelist our IP addresses.

    Please let me know if you have any further questions.

    Thank you.