Why I'm not receiving email surveys anymore?

  • Profile Image
    Lisa 
    Asked on June 24, 2016 at 04:48 AM

    Hi Jotform,

    When my clients are filling in the jotform, and they click on submit, I'm not getting the filled in Jotforms anymore on my mail address. I'm trying to log in, but when I want to reset my password, the system isn't sending a reset password mail. So I guess there is a problem with the connection and the e-mails?

    My username is Kilroybelgium

    Thank you for looking into these 2 problems!

  • Profile Image
    Nik_C
    Answered on June 24, 2016 at 05:26 AM

    I checked your form and email address and the reason why you didn't receive any email is because your email was in our Bounce list, and the reason why your email was in our bounce list is below:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I removed your email from our bounce list and the submission should go through, also your password reset email should come through too.

    We're sorry for this inconvenience. Please check this guide to prevent further issues. Also you can whitelist our IP addresses.

    Please let me know if you have any further questions.

    Thank you.