What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I bought a product via Jotform's form but didn't receive a confirmation or the product

    Asked by Tonyia Payne  on June 24, 2016 at 08:25 AM

    I recently purchased a subscription and pathtag through the FTF Geocacher Magazine for $44 on 06/19. I did not receive a confirmation email nor the product, but you have the money. What is going on? The ID # is 6C327283PR621964H.


    I bought the subscription for Guy Payne and requested the items be shipped to his mailing address at 31441 Leona Garden City MI 48186.


    Please let me know what is going on or refund my money immediately. 

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    Answered by Carina on June 24, 2016 at 09:15 AM

    Jotform provides a platform for form creation and is not responsible for the content of the created forms.

    Still, if Jotform is being used for fraud or illegal activities we can disable the form and suspend the account.

    If possible I advise you to contact the form owner for more clarification regarding this situation. If this is not possible or if you don't receive any answer regarding this situation, please let us know so we can investigate further this situation.

    Let us know if we can assist you further.