Thank you message is far above the screen

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    hgw7m
    Asked on June 24, 2016 at 10:38 AM

    force the thank you message page to scroll up or to reload? The message now appears far above the screen fold.

     

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    BJoanna
    Answered on June 24, 2016 at 12:02 PM

    I have tested you embedded form and I was able to replicate mentioned issue. When I submitted your form I had to scroll up to the top of the page to see thank you message. 

    I have also inspected you webpage and I saw that you embedded your form with script code. We recommend using of iFrame code. Please try to replace script code with iFrame code to see if that will resolve your issue. Inside of this guide you can find how to get iFrame code of your form:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Hope this will help. Let us know if you need further assistance. 

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    hgw7m
    Answered on June 26, 2016 at 07:20 AM

    Thanks, I'm not yet sure if iFrame is suitable for final integration, I'll give it a try. Thanks for your quick und good support. Great team, great product!

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    Carina
    Answered on June 26, 2016 at 09:48 AM

    Thank you for your enthusiastic feedback.

    Please let us know if the problem persists.