What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving form submissions

    Asked by sunseed on June 24, 2016 at 10:44 AM

    Once again we are not receiving notifications of form submissions via email, although they are still appearing on jotform. Please help fix!

    Page URL:
    http://www.sunseed.org.uk/booking-and-costs/

    Submissions receiving JotForm email
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 24, 2016 at 12:05 PM

    Your recipient email was in bounce list:

    It has now been white-listed, so this should solve the problem. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

     

    Open a new thread if you need anything else, we will be glad to assist you.