Not receiving form submissions

  • sunseed
    Asked on June 24, 2016 at 10:44 AM

    Once again we are not receiving notifications of form submissions via email, although they are still appearing on jotform. Please help fix!

    Page URL: http://www.sunseed.org.uk/booking-and-costs/
  • David JotForm Support Manager
    Replied on June 24, 2016 at 12:05 PM

    Your recipient email was in bounce list:

    Not receiving form submissions Image 1 Screenshot 20

    It has now been white-listed, so this should solve the problem. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

     

    Open a new thread if you need anything else, we will be glad to assist you.