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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    changes to forms not updating to online version.

    Asked by cremarc on March 23, 2012 at 05:59 AM

    Hi,

    I have had this issue before and you sorted it for me but i'm having the same problem again.

     

    when i make changes to my forms, they dont update on the live version. i Have been having to duplicate and change my source code to point to the new version.

     

    can you please check this for me.

     

    latest one is: http://form.jotformpro.com/jsform/20814595937969

     

    i have made all fields mandetory but online the bottom 3 arent showing as that.

    thanks,

     

    Matt.

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    Answered by canerbalci on March 23, 2012 at 06:12 AM

    Hi Matt,

     

    I've just opened your form and all the fields seem mandatory. I think the problem might be your browser caching an old version of your form.

    Can you try a hard refresh? Assuming you are using Chrome on a Mac, you can do this with Cmd+Shift+R . Or you can use the settings menu (the little wrench right next to your address bar) menu to reach Tools->Clear Browsing Data and tick only 'empty the cache' to clear your browser cache. 

    Let me know if this doesn't work.

     

    Caner

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    Answered by cremarc on March 23, 2012 at 06:18 AM

    Hi Caner,

    I've tried both methods and still seeing the same.

    here is the url,

     

    http://www.ipintegration.com/newsletters/businessflexibility.html

     

    do you see the updated version?

     

    Matt.

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    JotForm Support

    Answered by abajan on March 23, 2012 at 06:39 AM

    Hi Matt

    Change the URL in the embedded form code from

    http://form.jotformpro.com/jsform/20814595937969

    to

    http://www.jotformpro.com/jsform/20814595937969

    Forms at http://form... addresses are served via a CDN (Content Delivery Network) and the node nearest to your location may not be refreshing its content in a timely fashion.

    Do let us know if this helps.

  • Profile Image

    Answered by cremarc on March 23, 2012 at 06:54 AM

    that did the trick, thanks.

    can i do that on all future forms that start with that URL?

    just in case i get the same issue?

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    JotForm Support

    Answered by abajan on March 23, 2012 at 07:00 AM

    Yes, you can. If you experience any other issues with your forms, do let us know.

  • Profile Image

    Answered by cremarc on March 23, 2012 at 08:25 AM

    thanks.