What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notification problems

    Asked by rpcprop on June 24, 2016 at 02:06 PM

    Hi, I sent you guys an email with my concerns about my business this past Monday and I have not gotten any response. At this point I feel like you really don't care about your customers. I'm not usually upset when it comes to things like this but your service is a big part of my business. I feel it's utterly irresponsible to not promptly return an urgent message from a loyal customer. I don't appreciate the fact that there is no customer service with such an important service by phone or by email. PLEASE get back to me about my previous inquiry.

    email notification email message and OR
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    JotForm Support

    Answered by david on June 24, 2016 at 02:22 PM

    I checked our email inbox and there were no emails from your address.  If you are referring to forum threads, I checked those as well and all your recent posts have received responses in a timely manner.  Here are your recent threads:

    http://www.jotform.com/answers/859691-Not-getting-notification-emails-at-my-current-e-mail-address#3

    http://www.jotform.com/answers/865584-E-mail-notifications-are-coming-in-intermittently-#1

    http://www.jotform.com/answers/856453-Getting-a-different-company-s-name-from-using-a-template-#1

    If there is another that has not yet been addressed, let us know and we will be happy to have a look.

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    Answered by rpcprop on June 24, 2016 at 04:45 PM
        I just want to work with someone directly with this problem that I have been having and not be passed around your office by different employees. Can you be that guy David? I sent a message this past Monday addressing the problem and didn't hear anything back which frustrated me so I will repeat myself because I really need this problem fixed. I apologize for being so short mannered but this has been a persisting issue. 
        Ok, first, the nature of my business is application driven. I receive applicants information via email which has been the problem for me. For some reason I have continuously not been getting these notification emails which holds information that I need. The previous jotform employee mentioned something about whitelisting. I'm not technologically advanced so I have no idea what that means even after reading the forum for it. Is there anyway you can manually input what ever needs to be inputted in order for the problem to be solved? I appreciate you emailing me promptly. 
    On Friday, June 24, 2016 2:22 PM, JotForm wrote:

    New response received A new response has been received: Answered by david I checked our email inbox and there were no emails from your address.  If you are referring to forum threads, I checked those as well and all your recent posts have received responses in a timely manner.  Here are your recent threads:http://www.jotform.com/answers/859691-Not-getting-notification-emails-at-my-current-e-mail-address#3http://www.jotform.com/answers/865584-E-mail-notifications-are-coming-in-intermittently-#1http://www.jotform.com/answers/856453-Getting-a-different-company-s-name-from-using-a-template-#1If there is another that has not yet been addressed, let us know and we will be happy to have a look. View this thread on browser » Unsubscribe Thread 1466792531

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    JotForm Support

    Answered by david on June 24, 2016 at 05:02 PM

    I cannot I guarantee I will be the only one to handle your ticket.  Unfortunately, I may not be available when it comes up.  As far as I can tell, we did respond to each of your questions. 

    In any case, what is happening is that your email provider is blocking emails send from our services.  There is nothing we can do on our end to prevent them from doing so.  What was suggested was to have them whitelist our domains and IP's.  This would allow emails from our services to go through without being blocked.  You would need to contact your email provider to do so and here is the list:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You can also use a different email address, other than your ATT.net one, usually Gmail addresses tend to work best.  You would update your email notifications to the new address:

    https://www.jotform.com/help/314-How-to-Properly-Change-and-Test-a-New-Email-Recipient-Address

    Or set up the emails to be sent from your own address:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form