What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform showing as disabled

    Asked by andrewgrimm@firstteam.com on June 24, 2016 at 02:52 PM

    Good afternoon, 

    We have one of our forms integrated with our ecommerce site, when we go to use the form, it is saying that the form has been deleted (see below) - I went to our forms and was unable to find the form - could you please let us know how we can retrieve the form. I looked in archive and did not find it. 


    Thank you,


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    JotForm Support

    Answered by david on June 24, 2016 at 03:31 PM

    I checked your account and that form is currently in your trash and can be restored.  Here is our guide on how to do so: