What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The jotform.com website cannot be reached

    Asked by jschiefe22 on June 24, 2016 at 03:21 PM
    I am trying to access the JotForm.com website and it is telling me that the
    site can't be reached. Please help.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on June 24, 2016 at 03:28 PM

    Did you try accessing the website using another browser? If not, I'd suggest giving it a try. I would also suggest checking your firewall or any blocking app/extension/plugin and make sure to whitelist jotform.com. The correct website domain is https://www.jotform.com

  • Profile Image

    Answered by jschiefe22 on June 24, 2016 at 03:45 PM
    Not my firewall, checked that first. I have tried 3 different browsers, two
    computers, and my smart phone. When it's pulled up on my smart phone, it
    says connection refused.
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on June 24, 2016 at 04:19 PM

    With reference to your post on the other thread, it looks like something is blocking JotForm site. I have added your IP address to our whitelist to see if that helps. Also, please check if there is any active anti-virus software is blocking the website. You may try whitelisting the website in the anti-virus.

    Let us know if the issue still persists. We will be happy to assist you further.

  • Profile Image

    Answered by jschiefe22 on June 27, 2016 at 12:45 PM
    Kiran,
    Could you possibly add my current IP address to the whitelist as well? It
    worked on my phone after you added it but is still not working on my
    computer.
    ...
  • Profile Image

    Answered by jschiefe22 on June 27, 2016 at 01:45 PM
    Nevermind, it is not working on my phone any longer either. I need to
    access the site and my forms to make changes. It is not my antivirus
    software and I have tried accessing jotform on every computer in my office.
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on June 27, 2016 at 02:33 PM

    We are sorry to see that you are still experiencing the issue with accessing the JotForm website. As I check your account, I see that it is holding Economy subscription and good in shape. Since you say that you cannot access the website from other computers as well, it looks like that there is an issue with the network or ISP. 

    Could you confirm that you have checked the website using the mobile data? Could you provide us with the screenshot of the error that might help us in investigating the issue further?

    We will wait for your response. Thank you!

  • Profile Image

    Answered by jschiefe22 on June 28, 2016 at 10:45 AM
    In talking with University Technology services who manage the internet
    where I work, they stated they blocked jotform because the bit.ly link in
    the email below re-directs to a jotform site. So they blocked all of
    jotform. I told them I would forward this email along to you so that any
    issues can be addressed on your end.
    ---------- Forwarded message ----------
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on June 28, 2016 at 11:12 AM

    Unfortunately, the forwarded message didn't appear in this thread. Please forward the email to support@jotform.com instead and please mention this thread so we know it's you. Thread ID: 868994. But you can tell the network admin that Jotform is safe. We don't use any URL shortener so I'm not sure where you guys get it. Please forward the email so we can check.