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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving notifications of response

    Asked by stevedup on June 24, 2016 at 03:30 PM
    receiving
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    JotForm Support

    Answered by david on June 24, 2016 at 03:49 PM

    I checked our email logs for the addresses in your form and they have indeed been failing to couple of them.  It looks like your addresses were rejecting the emails as spam.  When enough were rejected, it resulted in your addresses being placed on our bounce list to prevent further rejected emails.

    I removed your addresses from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Since the emails were being rejected by IP, you may need to whitelist our domains and IP's with your email provider:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    IF you suspect any further addresses are on our bounce list, you can can remove them yourself:

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list