Downloading Data

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    luckypawsmn
    Asked on June 24, 2016 at 04:01 PM

    When I try to download my data, a zip file downloads, but it is empty. What am I doing wrong?

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    BJoanna
    Answered on June 24, 2016 at 04:43 PM

    I assume that you are downloading data from Data page of your account. 

    I have successfully downloaded data from your account. Zip file is 5,86 MB large. I also successfully unzipped that file. File is not empty, it has data from all 15 forms you have. 

    Please try again to download your data from data page.

    If the issue persist, let us know.