What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downloading Data

    Asked by luckypawsmn on June 24, 2016 at 04:01 PM

    When I try to download my data, a zip file downloads, but it is empty. What am I doing wrong?

    downloading TRY a file downloads zip file
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    JotForm Support

    Answered by BJoanna on June 24, 2016 at 04:43 PM

    I assume that you are downloading data from Data page of your account. 

    I have successfully downloaded data from your account. Zip file is 5,86 MB large. I also successfully unzipped that file. File is not empty, it has data from all 15 forms you have. 

    Please try again to download your data from data page.

    If the issue persist, let us know.