What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Update / Calculate Condition: It is not working with "Phone" field.

    Asked by Q on June 24, 2016 at 04:06 PM

    I did try IF .... IS FILLED ..... INSERT 1231234567 INTO Phone Number ! IS NOT WORKING.

    Phone number had ID:area, and ID:phone ... is not populate in any of those fields. 

    Thanks for your support

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    JotForm Support

    Answered by BJoanna on June 24, 2016 at 05:21 PM

    I did some test and I was able to replicate same issue. It is not possible to pass data from text or number field to phone field. It is only possible to pass data from phone filed to other phone field.  


    Can you please provide us more details about what you are trying to achieve and maybe we can find some workaround for you. 

    Looking forward to your reply. 

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    Answered by QHuynh on June 27, 2016 at 12:10 PM

    Thanks for your support,

    Basically, our customer sugguest that any way they do not have to type their information like .. email, shipping address, phone number ... everytime they place the order ... 

    They're place order everyday, that way they ask us is there the way they just put their name and everything auto fill-in ...

    Here's my form



    I'd like to have customer fill in their Lab name and Shipping address, email, phone number will be auto-fill in

    Thanks again

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    JotForm Support

    Answered by BJoanna on June 27, 2016 at 12:33 PM

    Thank you for providing us more details.

    You can prepopulate your form for your everyday users and provide them the prepopulated link of your form. You will need to create prepopulated link for each of your users. You can prepopulate your form with our pre-populate app: http://prepopulate.jotform.io/ 

    You can also prepopulate form fields via URL parameters:


    Hope this will help. Let us know if you need further assistance. 

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    Answered by Q.  on June 29, 2016 at 10:04 AM

    Thanks BJoanna,

    It's great option and I'll try this.

    Question .. how many repopulate link URL that JotForm could generate?

    Ex.  if I have 100 daily customers, can I generate 100 URL from JotForm ?


    Thanks for your support

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    Answered by victor on June 29, 2016 at 11:09 AM

    ON behalf of my colleague, you are welcome. Please let us know if the suggestion works. In regards to your other question. I have created a new thread so we do not get confused with this one. This will also help us give the the best possible answer.