What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not able to send email base on calculation value

    Asked by dmichaels on June 25, 2016 at 03:24 PM

    In my Please Contact Me form, I can't get my E-mail to send to the Calculation Value.

    I've done this before on a donations form and it works beautifully. In both forms, the user is to select a name from a drop-down list and an e-mail is to go to the Calculation Value of that drop-down list.

    I've removed commas from the values, field names and generally tried to eliminate any possible issues, but SOMETHING is still getting in the way.

    Could you please take a look?

    Feel free to send test message to either the Webmaster or David selection.

    Thanks so much; this is a fantastic platform.

    David

    Page URL:
    https://form.jotform.com/10152930224

    email calculation value email TO
  • Profile Image
    JotForm Support

    Answered by jonathan on June 25, 2016 at 05:07 PM

    Hi David,

    I assume this is the form https://www.jotformpro.com/form/61764083277967 you were working on.

    The conditional email is not working becuase there is a missing Recipient E-mail field in the Notifier.

     

    I suggset you edit the Notifier and assign the email field in the Recipient Email field.

    Let us know if this did not fix the issue.

     

     

  • Profile Image

    Answered by dmichaels on June 25, 2016 at 08:45 PM
    Sorry for the confusion...NOT the clone form.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 25, 2016 at 11:16 PM

    I have checked your form and I can see it is not sending the emails to the email added in the calculation values. 

    I made a form and tested it, I can see the email wizard is not accepting the calculation value, but I would suggest you to use conditions to achieve it.

    Here is how the email was sent, it tried to send it to the text in the form instead of the calculation value: 

    To apply the workaround I suggest, you will need to add a text box field to your form: 

    Then make a condition, it should be Update / Calculate Value and it should be like this: 

    Then  select that field in the email wizard and the email will be properly sent, please try it and let us know if it works for you. 

  • Profile Image

    Answered by dmichaels on June 26, 2016 at 12:45 AM
    Thank you.

    I understand the work around, but I’m curious why the calculation value method I used doesn’t work here, but does work on my Donations form.
    When I look at the Responses for this form, I see that the expected value is not the E-mail address we expect.
    If you could shed light on this I’d appreciate it.

    Thanks again for looking at this,
    David

    ...
  • Profile Image
    JotForm Support

    Answered by liyam on June 26, 2016 at 02:46 AM

    Hello,

    On your donations form, I see that the calculations value is already set to A-Z (alphabet characters) which is why even when changing the condition to do a 'copy a field's value, it is working as it should. I'm not sure if you have made changes on those or if it was caused by updates, but one thing I know is that for using calculations on conditions, the initial default setting is values are numeric unless changed to alpha characters.

     If you have more questions, please do let us know.

    Thanks.