- olimptourAsked on June 26, 2016 at 06:15 AM
Is it possible to save all fields on first page (ex. Name and surname, phone and e-mail) after client leaving form in second page without completing form?
This is a re-post of a comment on How to Create Multi Page Forms
- JotForm SupportEltonCrisAnswered on June 26, 2016 at 09:42 AM
Yes that's possible and there are 2 solutions for that.
1. Autofill Feature - Form data will be saved on user's browser, so the user should use the same browser in order to retrieve the saved data. http://www.jotform.com/help/227-How-to-Enable-Auto-Fill-Feature-Save-Form-Entries-to-Continue-Later
2. Session Method - The form data will be saved on the Jotform server. Users can use any browsers to access the data as long as the session parameter is on the form URL. This is good for multi-page form since this feature requires page break. Guide: http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later
- olimptourAnswered on June 26, 2016 at 10:35 AM
Thank you for your answer, however I was trying to ask about something different.
I thought about situation when I could collect data from first page, when client fill up few fields and than resign for some reson to finish rest of the form and never come back. So I could use that e-mail or phone to contact them. Many thanks.
- JotForm SupportBDAVIDAnswered on June 26, 2016 at 10:43 AM
The only way for you to contact the customer who did not complete the form, is by actually having the customer submitting the primary data, otherwise, how would you know his contact info? That can be accomplished by following the second option my colleague provided.
- olimptourAnswered on June 26, 2016 at 11:24 AM
I thought I will be able to set my form settings to collect customer date when he filled up fields and pressed button "Next" in first page.
First Page - Contact info
> Name and surname
Customer pressed "Next" and left my web without filling second page. I have saved data from first page and could contact them.
- JotForm SupportliyamAnswered on June 26, 2016 at 11:36 AM
That would not be possible, olimptour. The form has to be submitted in order for you to have the data of the person's submission.
You can try creating a form with the capacity to receive submissions which the user can edit on a later date by adding an edit link on the email autoresponder. This user guide will give you a better idea on how to make this happen: https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date
If you have questions, feel free to let us know.
- olimptourAnswered on June 26, 2016 at 12:12 PM