What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Dropdown fields automatically remembers previous selection after loading

    Asked by Tankeroni on June 26, 2016 at 11:21 AM


    I've been getting frustrated lately because I can't just simply make a change and preview it, and count on it.  It changes even if I do no work, but simply preview it or View Form 20 minutes later.

    Here are some examples of the type of thing that is happening:

    I will set a conditional logic that if one choice is selected from the dropdown menu, another items appears.  Sometimes it does, and sometimes it doesn't.  If I preview it might, if I View Form it might not.

    Even though the dropdown menu has the empty text option set to "Please select a choice" it will not always show that when I preview - instead it will start off as if I've selected one of the dropdown choices to be the default option.  Yesterday, I preview it, they are showing the default empty text I wrote as they should.  But today, they are not, choosing (randomly it seems) one of the other options, as if the changes I made yesterday were undone.


    Very Specific example happening right now:

    As  I write this, and just Viewed my form, the "Script" dropdown is showing, as default, "I will not be using a script."  Well that was not what it showed last night.  Last night it showed what I still have set, instead of this seemingly random mix-up.  Why would it do that when I have the Empty Option Text written ("Please select an option.") and the Default selected answer is blank?  How could it possibly show another option as if I set it as default?


    I don't have it published because I don't want people to submit as I work on it, using up my free submissions.  I want to work on the form without that worry.


    Here is the URL of the form when I view it:



    Thanks in advance.

    - Frank

  • Profile Image
    JotForm Support

    Answered by Mike_G on June 26, 2016 at 11:59 AM

    I believe this is happening because the AutoFill feature of your form is enabled. 


    Please try to disable it and check if you are still having the same issue.

  • Profile Image

    Answered by Tankeroni on June 26, 2016 at 01:45 PM
    Thanks, that seems to work. You might want to make that a lot more obvious
    upfront given the big annoyance while building ... at least have the
    default be disabled.
  • Profile Image
    JotForm Support

    Answered by Mike_G on June 26, 2016 at 01:59 PM

    We would like to apologize for any inconvenience, however, I believe AutoFill feature is disabled by default when you create your form.

  • Profile Image

    Answered by Tankeroni on June 26, 2016 at 03:45 PM
    No problem, but you should know I've never used that Preferences area and
    didn't even know about the feature.
  • Profile Image
    JotForm Support

    Answered by jonathan on June 26, 2016 at 05:02 PM

    Thank you for your feedback. You must be used to the old Preferences UI. We recently have updated the UI, so it is understandable to be confusing a bit in using the Form Builder.

    Do let us know if there is more we can assist you with.