What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to setup email settings?

    Asked by bpenn34 on June 26, 2016 at 10:03 PM

    I have my JotForm contact us page emails setup for customersupport@thekingoftickets.com but it is sending the emails to support@thekingoftickets. Is there a way to fix this?


    Also is there a way to have the emails that are forwarded to be from my customers email address (ex: 123@yahoo.com) can be easily responded to when the email in customersupport@thekingoftickets is checked?



    Thank you,


    Page URL:

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    JotForm Support

    Answered by Chriistian on June 27, 2016 at 01:45 AM

    Please note that the Test Email feature will always send the email to the email address registered on your account. So if you use Test Email, the emails will be sent to support@thekingoftickets.com. To test the email on the email recipient that you have set in the notification settings (customersupport@thekingoftickets.com), then you will have to submit the form to receive the notification there. For more information regarding this, please check out this article: How to Properly Change and Test a New Email Recipient Address.

    You will be able to reply to the your customers by setting the "Your email address" field as the "reply-to email." When this is set, simply click on the reply button and the email should reply to the address of the customer. You can check out this guide for more info: Setting Up Email Notifications.

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    Answered by bpenn34 on June 27, 2016 at 02:45 AM
    Dear Jotformforum_869660, Thank you for contacting us. We have received your email and a representative will respond as soon as possible.  Thank you for your patience. Your support ticket reference number is 937546. Sincerely, Customer Support Team