What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Did Not Receive Email Notification for request #460

    Asked by unimelb on June 27, 2016 at 01:45 AM



    The notification is hit and miss and this is very frustrating indeed!!!


    Can you please help.


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    JotForm Support

    Answered by Chriistian on June 27, 2016 at 04:21 AM

    I checked the mail log of the email associated to your account unimelb (info-dpm@unimelb.edu.au) and the emails were sent successfully. 


    If you are not receiving the emails, can you check the spam folder and see if the email went there? If the emails are still not there, can you try to use noreply@jotform.com as your Sender Email instead of info-dpm@unimelb.edu.au?


    Do let us know if the issue still persists.