PDF attachment is not being received in submission emails.

Hi, 

I noticed in the advanced options for the email submissions was an option for users to receive a PDF version of the form data. I have turned this on but the PDF version is not attached to the forms I have received since then. Is there something else I need to do?

Regards, 

Sarah

Hello Sarah,

I'm sorry for the trouble caused to you.

I did clone your form and I am not able to replicate the issue you are having. The submission emails I received does include the PDF attachment. Please check the screenshot below:

 

I would suggest you to please test your form and get back to us if the issue persists. To replicate this issue in your form, can I add my own email address in your email alert recipient?

We will wait for your response.

Thank you!

Hi,
Thanks for your prompt response. Will try again!
And yes, fine for you to add your email yo the recipient list.
Thanks,
Sarah
...

Have tried again with some of my other forms, but no luck there either.
Clearly I've done something wrong! The test emails I get of my forms don't
look like the one you received.
Sarah :(
...

I have just cleared the Form CACHE. So now hopefully, it should work. Can you please try to check it again.

Hi,
My test forms still have no attachments but two of the proper form
submissions I received last night did have attachments.
I have several other forms that I will need to do the same thing. Am I able
to clear the Form CACHE myself if they aren't working properly?
Regards,
Sarah
...

Yes you are, please check this guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache