PDF attachment is not being received in submission emails.

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    musical.miss
    Asked on June 27, 2016 at 02:20 AM

    Hi, 

    I noticed in the advanced options for the email submissions was an option for users to receive a PDF version of the form data. I have turned this on but the PDF version is not attached to the forms I have received since then. Is there something else I need to do?

    Regards, 

    Sarah

  • Profile Image
    ashwin_d
    Answered on June 27, 2016 at 04:38 AM

    Hello Sarah,

    I'm sorry for the trouble caused to you.

    I did clone your form and I am not able to replicate the issue you are having. The submission emails I received does include the PDF attachment. Please check the screenshot below:

     

    I would suggest you to please test your form and get back to us if the issue persists. To replicate this issue in your form, can I add my own email address in your email alert recipient?

    We will wait for your response.

    Thank you!

  • Profile Image
    musical.miss
    Answered on June 27, 2016 at 04:45 AM
    Hi,
    Thanks for your prompt response. Will try again!
    And yes, fine for you to add your email yo the recipient list.
    Thanks,
    Sarah
    ...
  • Profile Image
    musical.miss
    Answered on June 27, 2016 at 05:45 AM
    Have tried again with some of my other forms, but no luck there either.
    Clearly I've done something wrong! The test emails I get of my forms don't
    look like the one you received.
    Sarah :(
    ...
  • Profile Image
    Irshad
    Answered on June 27, 2016 at 08:17 AM

    I have just cleared the Form CACHE. So now hopefully, it should work. Can you please try to check it again.

  • Profile Image
    musical.miss
    Answered on June 27, 2016 at 03:45 PM
    Hi,
    My test forms still have no attachments but two of the proper form
    submissions I received last night did have attachments.
    I have several other forms that I will need to do the same thing. Am I able
    to clear the Form CACHE myself if they aren't working properly?
    Regards,
    Sarah
    ...
  • Profile Image
    BDAVID
    Answered on June 27, 2016 at 05:08 PM

    Yes you are, please check this guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache