What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm getting an error in 2Checkout when placing an order

    Asked by Anki on June 27, 2016 at 07:16 AM


    I have use 2 checkout in DEMO mode this is working proper but i have used in  live mode  and i have change setting  in 2 checkout account Site setting is 'OFF' and my admin site 2 checkout demo Mode is 'No' but i have place order then redirect https://sandbox.2checkout.com/checkout/purchase but show error below

    Inline image 1


    and demo mode is working proper 


    Inline image 2




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    JotForm Support

    Answered by Welvin on June 27, 2016 at 07:29 AM

    I'm sorry, but we cannot view your screenshots. Please upload it here instead. Here's our guide on how to upload a screenshot: https://www.jotform.com/answers/277033

    Also, let us know the form URL so we can check your settings. 

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    Answered by Cindy Morris  on June 29, 2016 at 04:01 PM

    I cannot see the screeenshots, but it sounds like you have a Sandbox ID in place of your live Seller ID.  Please contact our support team for additional integration questions.