Test email not being received by the recipient

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    Asked on June 27, 2016 at 09:26 AM

    I changed the recipient email address and when I send a test email it's still sending the test to the old email address.  Why is that?  Is there someplace else I have to edit?  Please refer to the form link for more details.  Thank you!

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    Answered on June 27, 2016 at 11:20 AM

    Whenever you use the Test Email button, it will send the test notification to the account's email address. In order to test if the email recipient will receive the test notification, you need to fill up the actual form and submit it. Please check this related guide: how to properly change and test a new email recipients.

    Hope that helps. Thank you!


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    Answered on June 27, 2016 at 11:45 AM
    New response received
    Thank you. What if I want to change the account email address to something
    Anjennette Wong
    Regional Manager – Northern California
    Better Homes and Gardens Mason-McDuffie Real Estate
    BRE#: 01821716 | Mobile: 415-439-3604
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    Answered on June 27, 2016 at 12:39 PM

    Whatever the current account email is set to, that is where the test emails will be sent.  To test other recipients, you can send a submission through the form.