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  • Profile Image

    Test email not being received by the recipient

    Asked by anjennette on June 27, 2016 at 09:26 AM

    I changed the recipient email address and when I send a test email it's still sending the test to the old email address.  Why is that?  Is there someplace else I have to edit?  Please refer to the form link for more details.  Thank you!

    Page URL:
    https://www.jotform.com//?formID=41486516807158

    test email default address email notification default old email sending
  • Profile Image
    JotForm Support

    Answered by John_Benson on June 27, 2016 at 11:20 AM

    Whenever you use the Test Email button, it will send the test notification to the account's email address. In order to test if the email recipient will receive the test notification, you need to fill up the actual form and submit it. Please check this related guide: how to properly change and test a new email recipients.

    Hope that helps. Thank you!

     

  • Profile Image

    Answered by anjennette on June 27, 2016 at 11:45 AM
    New response received
    Thank you. What if I want to change the account email address to something
    else?
    Anjennette Wong
    Regional Manager – Northern California
    Better Homes and Gardens Mason-McDuffie Real Estate
    BRE#: 01821716 | Mobile: 415-439-3604
    *P* *Please consider the environment before printing this email**.*
    *The information in this electronic mail message is the sender's
    confidential business and may be legally privileged. It is intended solely
    for the addressee(s). Access to this internet electronic mail message by
    anyone else is unauthorized. If you are not the intended recipient, any
    disclosure, copying, distribution or any action taken or omitted to be
    taken in reliance on it is prohibited and may be unlawful.*
    ...
  • Profile Image
    JotForm Support

    Answered by david on June 27, 2016 at 12:39 PM

    Whatever the current account email is set to, that is where the test emails will be sent.  To test other recipients, you can send a submission through the form.