What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not receiving the information via email

    Asked by wataugatrack on June 27, 2016 at 09:30 AM

    For some reason, i stopped receiving the emails on Saturday, June 25th. Can you tell me why i'm not receiving the submissions via email? Thanks!

    Michael

    Page URL:
    https://form.jotform.com/wataugatrack/regional-meet-registration

    email information receiving email notification bounce list unable to receive
  • Profile Image
    JotForm Support

    Answered by Jan on June 27, 2016 at 10:32 AM

    Your email address is in the bounce list which is why you are not getting the email notifications. 

    I have removed it now from the bounce list. You should be able to receive new notifications now. Please check these related guides:

    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.