What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiveing email alerts?

    Asked by adam0776 on June 27, 2016 at 11:13 AM

    can you check if an email address was blacklisted due to bounce backs. My email address of jotforms@theluxuryvacationclubs.com is not receiving e-mails. We did have problems with our email account at the time, but it has since been resolved. However I still can not receive e mails from the jotform application when testing my forms, or upon form submission. When I change the email address to either my g-mail account or Adam@theluxury vacationclubs.com, it works fine. So I am thinking that the only logical explanation is that that particular email account has been blocked.

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    JotForm Support

    Answered by Nik_C on June 27, 2016 at 12:16 PM

    The email address jotforms@theluxuryvacationclubs.com is not in our bounce list. Could you please check with your email service provider if the spam filter is not blocking our servers. 

    Please take a look at the following guide on how to setup email notifications to prevent email bouncing.

    You should also try  whitelisting Jotmail's IP addresses. 


    Let us know if this worked for you.