How can I find out what email address my form sends to?

  • Profile Image
    Asim Pervez 
    Asked on June 27, 2016 at 12:11 PM

    We use JotForm on our site but I dont know where the form sends information to.

  • Profile Image
    ashwin_d
    Answered on June 27, 2016 at 01:12 PM

    Hello Asim,

    If I understand your question correctly, you want to know on which email address the submission emails are being sent. Is that correct?

    You will have to check the "Recipient Email" address of your form's email address to find on which email address submissions are being sent to. You may like to take a look at the following guide which should help you:  https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email 

    I did check your form's notification email alert and found that submissions are being sent to sales@firstint*******.co.uk.

    Thank you!

  • Profile Image
    Asim Pervez 
    Answered on June 28, 2016 at 04:11 AM

    Hi There,

    Yes, that's correct.

    I sent a test yesterday and checked the sales@firstin*******.co.uk email address and nothing came through.

    So is the form not working?

     

    Kind Regards,

    Asim Pervez

  • Profile Image
    Chriistian
    Answered on June 28, 2016 at 04:44 AM

    I checked the mail log of the email and it seems that the email were not successfully sent.

     

    I checked the email on our bounce list and the email is included in the list.

     

    I remove the email on our list. Please try again and see if you will now received the email.


    Do let us know if you need further assistance.
    Regards.

  • Profile Image
    Asim Pervez 
    Answered on June 28, 2016 at 04:50 AM

    Hi There,

    Yeah that works now.

    Thanks very much :)

    Kind Regards,

    Asim Pervez

  • Profile Image
    ashwin_d
    Answered on June 28, 2016 at 05:19 AM

    Hello Asim,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!