What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Infusionsoft Integration: Can we safely change a form theme?

    Asked by CindyLOPCO on June 27, 2016 at 12:25 PM

    If I were to choose a different theme, update it in InfusionSoft - Would I have to re-map anything or does that stay within the template?

    infusionsoft form theme form template
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    JotForm Support

    Answered by Mike on June 27, 2016 at 01:24 PM

    Thank you for contacting us.

    Are you referring to the form theme at JotForm or something else?

    The form theme and other styling modifications should not affect the integrations.

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    Answered by CindyLOPCO on June 27, 2016 at 02:45 PM
    Take for example – Our “File Upload” form – Say I want to change it to reflect a holiday, can I just use the form, update InfusionSoft with the new link and our fields will continue to populate accordingly? Or do I need to re-map them
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    JotForm Support

    Answered by Mike on June 27, 2016 at 03:42 PM

    Here are some examples:

    Scenario #1

    If you change only a form theme, no other actions required. The form will forward the data to your Infusionsoft account according to its settings. The styling modifications will not change the form URL and will not affect the integration.

    Scenario #2

    If you change the form structure, for example, add some new form fields or remove some mapped form fields, you may need to update the Infusionsoft integration on form to reflect the applied form changes.

    Scenario #2 

    If you clone a form, the form URL of the new form will be different. The new form will not be integrated with your Infusionsoft account, so you will need to setup the Infusionsoft integration from the scratch.

    Please feel free to contact us if you need any further assistance on this.

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    Answered by CindyLOPCO on June 28, 2016 at 07:45 AM
    That answers my question – You have so many cool themes (but my information will stay the same) that I’d like to switch it up a bit as holiday’s, “special days” occur!
    Thanks!!
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