What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why aren't I getting the reset password instructions?

    Asked by Danielle  on June 27, 2016 at 03:21 PM

    I don't remember my password and I've tried to have the reset instructions sent 5 times with nothing in responcse. 

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    JotForm Support

    Answered by Kiran on June 27, 2016 at 04:31 PM

    Your email address is listed in our bounce list and so you are not receiving emails from us. I have removed it from the bounce list and you should be now able to receive emails without any issue. Please try resetting the password once again and let us know if the issue still persists. We will be happy to take a look again.

    Thank you!