Why aren't I getting the reset password instructions?

I don't remember my password and I've tried to have the reset instructions sent 5 times with nothing in responcse. 

Your email address is listed in our bounce list and so you are not receiving emails from us. I have removed it from the bounce list and you should be now able to receive emails without any issue. Please try resetting the password once again and let us know if the issue still persists. We will be happy to take a look again.

Thank you!