Email notifications stopped

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    Asked on June 27, 2016 at 04:52 PM

    Recently I upgraded our plan from bronze to silver and that same day all email notifications going to my email address stopped working. Even the test emails are not being received. I checked our anti-email spam service to see if they somehow were being blocked, but they are not. Newly created forms do the same thing and also do not let me change the default email account. 

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    Answered on June 27, 2016 at 06:06 PM

    We are sorry for the inconvenience this may have caused. I notice that your email address is in our bounce list and so you are not receiving emails from us. The email addresses are added to the bounce list when the emails are not delivered continuously due to any reason. I have now removed it from the bounce list and you should be able to receive the emails normally. 

    Please check and let us know if the issue still persists. We also request you go through the guide below that can help you with troubleshooting email delivery issues.

    Thank you!