What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications stopped

    Asked by kenfair on June 27, 2016 at 04:52 PM

    Recently I upgraded our plan from bronze to silver and that same day all email notifications going to my email address stopped working. Even the test emails are not being received. I checked our anti-email spam service to see if they somehow were being blocked, but they are not. Newly created forms do the same thing and also do not let me change the default email account. 

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    JotForm Support

    Answered by Kiran on June 27, 2016 at 06:06 PM

    We are sorry for the inconvenience this may have caused. I notice that your email address is in our bounce list and so you are not receiving emails from us. The email addresses are added to the bounce list when the emails are not delivered continuously due to any reason. I have now removed it from the bounce list and you should be able to receive the emails normally. 

    Please check and let us know if the issue still persists. We also request you go through the guide below that can help you with troubleshooting email delivery issues.


    Thank you!