What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submit button just cycles "please wait"

    Asked by BabeReynolds on June 27, 2016 at 04:55 PM

    http://www.babereynoldsphotography.com/senior-questionnaire/

     

    The submit button won't submit from by website.  When I am on the form under preview and do a test, it submits just fine with the "John smith" info. I am not receiving any submissions from my clients and they are frustrated spending time filling it out and not having it work.

     

    I've never had trouble with this in the past.

     

    Thank you,

    Nancy Reynolds

    babesphotography@yahoo.com

    Page URL:
    http://www.babereynoldsphotography.com/senior-questionnaire/

    please wait Submissions preview www and
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    JotForm Support

    Answered by BDAVID on June 27, 2016 at 06:16 PM

    I just tested the form stand alone version: http://www.jotform.us/form/61367471137154, and it submits fine. 

    However, I was able to replicate the issue on the embedded version:

    Remove the embedded code of your form. I would recommend you to get a fresh Iframe code: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the Iframe part in your webpage, example:

    Make sure to set the scrolling property to "yes", example:

    Let us know if you need more help.

  • Profile Image

    Answered by BabeReynolds on June 27, 2016 at 06:45 PM
    Ok..? I see your screenshot but what should I do to fix the problem?
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by BDAVID on June 27, 2016 at 07:03 PM

    Remove your form from your site, then re-embed it with your form's Iframe code without the script part.

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    Answered by BabeReynolds on June 27, 2016 at 07:45 PM
    I apologize but I need you to dummy this down for me. I can remove it and re-embed it. But I don't know what lframe means or script means.
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by BDAVID on June 27, 2016 at 08:57 PM

    An Iframe is used to display a web page within a web page, we have many embed codes methods, one of them is the Iframe one. Our Iframe method comes along with a script that resize the Iframe.

    I am suggesting your to embed your form using the Iframe method, however, I think the script part needs to be excluded, since it may be conflicting with your webpages code.

    So, simply get your form's Iframe code as explained on this guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code, once you copy it, paste it in a text editor like WordPad, so you can notice the "Script" part:

    Now that you have identify what the Iframe part is, only embed the code that starts and ends with Iframe tag.

    Once you embed it in your webpage, test the form, and let us know if that solve the problem.

     

  • Profile Image

    Answered by BabeReynolds on June 27, 2016 at 09:45 PM
    Thank you so much, that was very helpful!
    I tried to find this on the forum but whenever I clicked on an answer I was redirected to my original page.
    Again, thank you!
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by BDAVID on June 27, 2016 at 10:47 PM

    You are welcome! Open a new thread if you need anything else, we will be glad to assist you.