What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long does it take a paypal payment to go through?

    Asked by philippaapril on June 27, 2016 at 05:16 PM

    I have tested the form and made a payment through paypal, but on the "My Forms" page it says it there are no submissions and that my submissions is "incomplete", even though I received an email confirmation from paypal saying the payment has gone through. 

    Page URL:
    https://form.jotform.com/61736914606157

    Long how through a
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    JotForm Support

    Answered by david on June 27, 2016 at 06:34 PM

    If your forms payment are going through but the submissions are still being marked incomplete, you may need to enable IPN in your PayPal account:

    http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    IPN (Instant Payment Notification) is a POST message sent by Paypal (for regular merchant accounts) whenever a transaction is completed on their side. This message contains all the data regarding the payment transaction completed by a form user.  If this is not enabled, the message that the transaction was completed will not be forwarded to your JotForm account and will be marked incomplete:

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments