How long does it take a paypal payment to go through?

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    philippaapril
    Asked on June 27, 2016 at 05:16 PM

    I have tested the form and made a payment through paypal, but on the "My Forms" page it says it there are no submissions and that my submissions is "incomplete", even though I received an email confirmation from paypal saying the payment has gone through. 

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    david
    Answered on June 27, 2016 at 06:34 PM

    If your forms payment are going through but the submissions are still being marked incomplete, you may need to enable IPN in your PayPal account:

    http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    IPN (Instant Payment Notification) is a POST message sent by Paypal (for regular merchant accounts) whenever a transaction is completed on their side. This message contains all the data regarding the payment transaction completed by a form user.  If this is not enabled, the message that the transaction was completed will not be forwarded to your JotForm account and will be marked incomplete:

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments