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philippaaprilAsked on June 27, 2016 at 5:16 PM
I have tested the form and made a payment through paypal, but on the "My Forms" page it says it there are no submissions and that my submissions is "incomplete", even though I received an email confirmation from paypal saying the payment has gone through.
Page URL: https://form.jotform.com/61736914606157 -
David JotForm SupportReplied on June 27, 2016 at 6:34 PM
If your forms payment are going through but the submissions are still being marked incomplete, you may need to enable IPN in your PayPal account:
http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal
IPN (Instant Payment Notification) is a POST message sent by Paypal (for regular merchant accounts) whenever a transaction is completed on their side. This message contains all the data regarding the payment transaction completed by a form user. If this is not enabled, the message that the transaction was completed will not be forwarded to your JotForm account and will be marked incomplete:
http://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/