Why form submissions are not going to my email?

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    lenhartb
    Asked on June 27, 2016 at 05:34 PM

    Greetings:

     

    Our form submissions have once again stopped being e-mailed to: lbrown@lasslc.org--this despite me adding the e-mail to our safe list. Please advise. Thank you.

     

    Lenhart Brown

    lbrown@lasslc.org

  • Profile Image
    Nik_C
    Answered on June 27, 2016 at 06:49 PM

    I checked our logs and I saw that your email is in our Bounce list again and the reason is below:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I removed it again so your submission should go through now.
    If you whitelisted our domains please check this guide in order to prevent such issues.
    Also you can check if your email is in our Bounce list if you go to My Account-Settings:


    Please let me know if you have further questions.

    Thank you!