What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why form submissions are not going to my email?

    Asked by lenhartb on June 27, 2016 at 05:34 PM



    Our form submissions have once again stopped being e-mailed to: lbrown@lasslc.org--this despite me adding the e-mail to our safe list. Please advise. Thank you.


    Lenhart Brown


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    JotForm Support

    Answered by Nik_C on June 27, 2016 at 06:49 PM

    I checked our logs and I saw that your email is in our Bounce list again and the reason is below:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I removed it again so your submission should go through now.
    If you whitelisted our domains please check this guide in order to prevent such issues.
    Also you can check if your email is in our Bounce list if you go to My Account-Settings:

    Please let me know if you have further questions.

    Thank you!