What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account was auto-suspended

    Asked by Jorge Medina  on June 27, 2016 at 05:44 PM

    My account was auto-suspended.  Please advise.

    My Account auto-suspended
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 27, 2016 at 06:58 PM

    Your account "PHSSFLORIDA" has been reactivated.

    Our phishing detector system suspended your account. I see your forms do not violate our terms of use, however, the "Username" and "Password" words, in your form's text, is causing the suspension. Those words are flagged in the system as the most used in phishing forms.

    I have white-listed the forms, but it is not a guarantee that it won't happen again, so I would suggest you removing those words.

    Let us know if you need more help.