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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form responses not coming to my email

    Asked by darkroomjunkie on June 27, 2016 at 06:08 PM

    I have found that my form responses have stopped coming to my email for some reason.  I checked the settings on my forms, and they still show that responses should be sent to my email.  However, I had my husband do a test, and it shows up in the form responses inbox on JotForm, but I received no email.  Is there anything I need to do?  I actually have two forms, and neither are sending emails anymore, although they did send emails before.  And I made no changes to the forms or settings, that I am aware of.  The form submissions not sending emails is recent, within the last month.


    Thank you for any assistance you can provide,


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    JotForm Support

    Answered by Mike on June 27, 2016 at 07:16 PM

    Thank you for contacting us.

    It looks like that your email address has been recently removed from our bounce list, so that the email delivery should be restored.

    If the issue still persists, please let us know.