Not receiving submissions

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    LSSMForms
    Asked on June 27, 2016 at 06:40 PM

    Hi. We have done several tests and when we hit the "submit" button we never receive the application or notification that we have a submission on our form. The email address is correct info@lifeschoolsalem.com  thanks! Heather

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    BDAVID
    Answered on June 27, 2016 at 10:04 PM

    In order to properly test a form, you need to do a real submission: https://www.jotform.com/help/314-How-to-properly-Change-and-Test-a-New-Email-Recipient-Address- 

    Please check your spam folder if you don't see it. Also, I would recommend you to white-list our domain names, to prevent bouncing issues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.