What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving submissions

    Asked by LSSMForms on June 27, 2016 at 06:40 PM

    Hi. We have done several tests and when we hit the "submit" button we never receive the application or notification that we have a submission on our form. The email address is correct info@lifeschoolsalem.com  thanks! Heather

    Submissions receiving thanks and email receive
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    JotForm Support

    Answered by BDAVID on June 27, 2016 at 10:04 PM

    In order to properly test a form, you need to do a real submission: https://www.jotform.com/help/314-How-to-properly-Change-and-Test-a-New-Email-Recipient-Address- 

    Please check your spam folder if you don't see it. Also, I would recommend you to white-list our domain names, to prevent bouncing issues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.