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    Client got a message saying there was a problem with my email so PayPal would not go through...

    Asked by Chrisdphotos on June 27, 2016 at 07:07 PM

    Client tried to pay and received a message saying there was a problem with "the PayPal email address supplied by the seller."  I am using my correct email address, and it matches the one I use on PayPal...any ideas on what went wrong?

    Page URL:
    https://form.jotform.com/60635297221151

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    JotForm Support

    Answered by jonathan on June 27, 2016 at 10:30 PM

    The Paypal account information on your form https://www.jotform.us/form/60635297221151 was not correctly configured.

     

    then in account configuration screen

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    The Paypal account should be an email account (paypal account).

    Please correct this on your form, and this should resolve the issue.

    Let us know if issue still remains.