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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Client got a message saying there was a problem with my email so PayPal would not go through...

    Asked by Chrisdphotos on June 27, 2016 at 07:07 PM

    Client tried to pay and received a message saying there was a problem with "the PayPal email address supplied by the seller."  I am using my correct email address, and it matches the one I use on PayPal...any ideas on what went wrong?

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    JotForm Support

    Answered by jonathan on June 27, 2016 at 10:30 PM

    The Paypal account information on your form https://www.jotform.us/form/60635297221151 was not correctly configured.


    then in account configuration screen


    The Paypal account should be an email account (paypal account).

    Please correct this on your form, and this should resolve the issue.

    Let us know if issue still remains.