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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    One of my forms email doesn't work.

    Asked by Tinarad on June 27, 2016 at 07:44 PM

    I have deleted it and add a new one and I just can't get the notification email to work.  I have never had this problem.  No matter what emaill I put in to the submission it chooses tinarad@abenakitimber.com which is correct but doesn't work.


    Not sure how to fix this.  I have put alot of work in this form and would hate to have to start over.  I have tried duplicating the form to see if that would work and it does not.


    It had been working for the first few submissions then none would come thru.  I added jotform.com to my white list / safe sender already as well as add my smtp as sender.


    Please let me know if there is a way we can fix this.


    As you can see from the screen shots screenshot1 shows that the email recipient is tinarad@comcast.net yet when I click Test Email it shows that it is sending to another email address.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on June 27, 2016 at 10:37 PM

    Please do note that using the test button placed in the wizard will send the testing email to the default one, this is why no matter the email address you have set as recipient, the email will be sent to the default, no to the set up.

    Please try your form with a real submission, you should receive the email notification to the email address you have set in the email wizard.

    Please try and let us know how it goes. 

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    Answered by Tinarad on June 28, 2016 at 09:25 AM

    Thanks it worked to an additional email but still can't get it at tinarad@abenakitimber.com.  Not sure if there is a blacklist on your end or not.

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    JotForm Support

    Answered by Chriistian on June 28, 2016 at 09:48 AM

    I checked the email tinarad@abenakitimber.com and it is included on our bounce list.

    I have removed the email on our bounce list. You can also check on your end if your email is on our bounce list, just follow the instructions provided in this article: How to Remove Your Email Address from List. You can also check this article to prevent your email to be included on our bounce list: How to Setup Email Alerts to Prevent Email Bouncing Related Issues.

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    Answered by Tinarad on June 29, 2016 at 11:45 AM
    Great! Thank you so much.