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    I am not getting submission emails.

    Asked by kfedde on June 27, 2016 at 10:49 PM

    I have a small form for an event registration and for some reason the emails aren't going to the email I set up.  There seems to be something broken.  Have you any ideas I can try?  The submissions are all in the website but the guy taking the registrations would find it most convenient to just get an email.  We just copied and pasted the link into a FaceBook Page.  Thank you for any help.  Kelsey

     

    p.s. I see a very similar question from just 11 minutes ago and my problem is exactly the same.  I have tried to submit multiple real forms instead of the test.  I still get nothing.  They show up in submissions but no one is getting the emailed forms.

    Page URL:
    https://form.jotform.com/61674084154154

    Getting not getting Emails Submissions event registration Facebook Page
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    JotForm Support

    Answered by ashwin_d on June 27, 2016 at 11:57 PM

    Hello kfedde,

    Upon checking your email address timjtrujillo@gmail.com, I found that it ended up in our bounce list for following reasons:

    Result: 

    timjtrujillo@gmail.com is IN 

     the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    That is the reason why you were not receiving submission emails. I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!