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  • Profile Image

    I keep getting email notice that I have exceeded my API limit

    Asked by blakefam on June 27, 2016 at 11:28 PM
    Previously I have reached my API limit even though I have no active forms -
    all are disabled.
    Today, I received another notification that I have reached my limit - all
    my forms remain disabled.
    I am thinking there is an issue on the server side of JotForm.
    cheers
    Bill
    api limit
  • Profile Image
    JotForm Support

    Answered by jonathan on June 27, 2016 at 11:39 PM

    I checked your account blakefam  and it is Active at this time. Forms are also available.

    Please check again. Let us know if forms are all still disabled.

    I have also elevated this issue to our higher team support. It is unusual that your account keeps on exceeding its API limit when you were not even using any API key.

    Our higher team support should be able to provide us the reason why this is happening. 

    We will notify you here once we have status update available.

    Thanks.

  • Profile Image

    Answered by blakefam on July 05, 2016 at 07:55 PM

    Hi again

    the API issue has raised its head again - text below.

    Whilst this does not impact on me at the moment, I am not concerned.

    It does however make for interesting questions from your end given that I have no active forms - all forms are disabled.

    cheers and thank you.

    Bill

     

     

    It seems like you have reached your API limit. FREE accounts are limited to 1,000 requests per day. Your API access has been disabled for the rest of the day. Since we understand that it can be an inconvenience to have your access stop working because you have reached your API limit, we'd like to remind you that you can upgrade and your API access will be running smoothly again.

     

    Bronze

    10,000
    API Requests/day 
    $19/month
    Silver

    50,000
    API Requests/day 
    $39/month
    Gold

    100,000
    API Requests/day 
    $99/month

     

    Upgrade

     

     

     

    If you have any questions, please reach out to our friendly 24/7 support team.

    Warm regards,
    The JotForm Team

     

  • Profile Image
    JotForm Support

    Answered by Kiran on July 05, 2016 at 10:06 PM

    We are sorry for the inconvenience this is being caused. I have checked your account and see that all the forms are disabled and there are no API keys present. I see that there are few apps that are authorized in your account, I'm not sure if any of these is causing the issue.

    Could you try removing the apps from the API section to see if that makes any difference? Also, I see that the issue is already forwarded to our backend team for investigation. 

    Once we have any update in this regard, you'll be posted here. Thank you!