- blakefamAsked on June 27, 2016 at 11:28 PM
- JotForm SupportjonathanAnswered on June 27, 2016 at 11:39 PM
I checked your account blakefam and it is Active at this time. Forms are also available.
Please check again. Let us know if forms are all still disabled.
I have also elevated this issue to our higher team support. It is unusual that your account keeps on exceeding its API limit when you were not even using any API key.
Our higher team support should be able to provide us the reason why this is happening.
We will notify you here once we have status update available.
- blakefamAnswered on July 05, 2016 at 07:55 PM
the API issue has raised its head again - text below.
Whilst this does not impact on me at the moment, I am not concerned.
It does however make for interesting questions from your end given that I have no active forms - all forms are disabled.
cheers and thank you.
It seems like you have reached your API limit. FREE accounts are limited to 1,000 requests per day. Your API access has been disabled for the rest of the day. Since we understand that it can be an inconvenience to have your access stop working because you have reached your API limit, we'd like to remind you that you can upgrade and your API access will be running smoothly again.
If you have any questions, please reach out to our friendly 24/7 support team.
The JotForm Team
- JotForm SupportKiranAnswered on July 05, 2016 at 10:06 PM
We are sorry for the inconvenience this is being caused. I have checked your account and see that all the forms are disabled and there are no API keys present. I see that there are few apps that are authorized in your account, I'm not sure if any of these is causing the issue.
Could you try removing the apps from the API section to see if that makes any difference? Also, I see that the issue is already forwarded to our backend team for investigation.
Once we have any update in this regard, you'll be posted here. Thank you!