What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to upgrade. Neither my paypal nor my credit card are going through your system

    Asked by katharine keeble on March 23, 2012 at 10:32 PM

    I used my crdit card this afternoon, 3-23-2012, without problems. Please advise. I do not want our account to be disabled. Thank you.

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    JotForm Support

    Answered by mliz on March 24, 2012 at 12:28 AM

    Can you try to clear the browser cache and cookies and then re login to your JotForm account. After logging in please visit the following url to upgrade:


    Let us know if this works. Thanks!