Emails NOT arriving

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    benroetger
    Asked on June 28, 2016 at 12:04 AM

    Hello,

     

    I am trying to set up my sub users and am on a silver plan.

     

    only one of five people are receiving them and it is all run within the company email so i dont see why some people would have problems and others not if we are all under the same settings.

  • Profile Image
    Kevin_G
    Answered on June 28, 2016 at 12:34 AM

    I checked the email addresses and found only one of them in our bounce list, here is the email and the reason: 

    F**********d.H*@u*i-s**n.c**.au - Reason(s) : smtp; 550 5.1.1 : Recipient address rejected: User unknown in virtual mailbox table

    You can also check the email address and remove them from our bounce list if you find them there, here is a guide that will help you with that: How-to-Remove-Your-Email-Address-from-Bounce-List

    Here is a guide that will help you to properly set up your email notifications as well: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    But, please provide us the link of the form where you're not receiving emails, we will be glad to take a look.