What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails NOT arriving

    Asked by benroetger on June 28, 2016 at 12:04 AM



    I am trying to set up my sub users and am on a silver plan.


    only one of five people are receiving them and it is all run within the company email so i dont see why some people would have problems and others not if we are all under the same settings.

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    JotForm Support

    Answered by Kevin_G on June 28, 2016 at 12:34 AM

    I checked the email addresses and found only one of them in our bounce list, here is the email and the reason: 

    F**********d.H*@u*i-s**n.c**.au - Reason(s) : smtp; 550 5.1.1 : Recipient address rejected: User unknown in virtual mailbox table

    You can also check the email address and remove them from our bounce list if you find them there, here is a guide that will help you with that: How-to-Remove-Your-Email-Address-from-Bounce-List

    Here is a guide that will help you to properly set up your email notifications as well: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    But, please provide us the link of the form where you're not receiving emails, we will be glad to take a look.