What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does the jotform contact formular look diefferent on the website?

    Asked by Miriam  on June 28, 2016 at 02:15 AM

    Dear ladies and gentlemen,

     

    first of all sorry for my bad english!! But I hope you can understand my question anywhere.

    I've got a mobile website and a normal website. Since I entered my contact formular in the mobile version, it doesn't really work on the normal one.

    Whatever I do, in magix it looks absolutely normal, but when I upload the site, it's too slim.

     

    I would like to have the words NEXT to the box und not above.

    In the presetting I entered 800px for the width, my Site has 1000px.

    And in the edit properties I said, that the text should stand on the left side. But it doesn't work.

     

    I send you a picture so that you can better understand my problem.

     

    Can you help me?

    Would be so glad!! Thank you!!!

    Greetings from Germany!

     

    Miriam 

    Screenshot
    JotForm problem Mobile next picture
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    JotForm Support

    Answered by beril on June 28, 2016 at 03:27 AM

    First of all, your English is not bad, I am able to understand your concern without any issues.=) Could you please indicate the URL of your page that you've embedded your form? This will help us better analyze the problem. We will wait for your response.

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    Answered by Miriam  on June 29, 2016 at 09:06 AM

    Hey, thank you for your quick answer! :)

     

    The URL is: http://dachboxenverleih24.de/#xl_xr_page_reservierungsanfrage

     

     

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    JotForm Support

    Answered by beril on June 29, 2016 at 09:17 AM

    Thank you for providing the URL of your website. However, I am not able to view your website.

     

    We would appreciate it if you could provide the correct URL again.

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    Answered by Miriam  on June 29, 2016 at 09:19 AM

    Oh, I am sorry.

     

    It's: www.dachboxenverleih24.de

     

    An then it's the 5th one: "Reservierungsanfrage"

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    JotForm Support

    Answered by beril on June 29, 2016 at 10:13 AM

    I am not able to reproduce the same issue that you’re having when I view your form on your website. Could you re-embed your form with Iframe method as you see below:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/61803817363356" frameborder="0" style="width:auto !important; height:690px !important; border:none;" scrolling="no"> </iframe> 

     

     

    We would appreciate it if you could also test it on your side and let us know the result. If this does not resolve the issue, please let us know and we will be glad to take another look.

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    Answered by Miriam  on June 29, 2016 at 05:35 PM

    It works now! Thank you very much!! :))