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Some submissions not being received by emailAsked by XtremeIce on June 28, 2016 at 08:06 AM
I seem to be having issues recently with some submissions not being emailed through to me. Is there any known issues at the moment with emails? It isn't all emails, only some that aren't coming through
The email address (bo**ings@xtr***ice.com.au) is in the bounce list. It is the reason why you are not getting emails from JotForm.
I have removed it from the bounce list. I checked the email notifier and I can see that it is configured properly.
You can contact your email provider and ask them to whitelist our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses
Please check these related guides as well:
If the issue keeps on happening, I would recommend you using (firstname.lastname@example.org) as the Sender Email.
If you have any questions, let us know. Thank you.