What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Some submissions not being received by email

    Asked by XtremeIce on June 28, 2016 at 08:06 AM

    Hi

    I seem to be having issues recently with some submissions not being emailed through to me. Is there any known issues at the moment with emails? It isn't all emails, only some that aren't coming through

     

    Thanks

    Andrew

    email being received not being received submissions email notification
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    JotForm Support

    Answered by Jan on June 28, 2016 at 10:19 AM

    The email address (bo**ings@xtr***ice.com.au) is in the bounce list. It is the reason why you are not getting emails from JotForm.

    I have removed it from the bounce list. I checked the email notifier and I can see that it is configured properly.

    You can contact your email provider and ask them to whitelist our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these related guides as well:
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    If the issue keeps on happening, I would recommend you using (noreply@jotform.com) as the Sender Email.

    If you have any questions, let us know. Thank you.