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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm confused on how to use payment options

    Asked by lsbeal on March 24, 2012 at 10:28 AM

    I created a form and included the options of collecting payments using Paypal.  Most of my submitters are not paying through this system but every submittal is coming in as a form using th epayment option.  These as you know are limited to just 10 per month.  Is there a way to edit this and how should I have set iy up to give people the option?

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    Answered by gori-mathew on March 24, 2012 at 11:45 AM


    I checked your account and found already on OVERLIMIT, you can change submission from secure SSL forms by changing URL of forms to http:// and not https://

     kindly ensure you have paypal as the only payment option.I have some good guide links on setting paypal as an option payment before any form is submitted.




    Hope this information will be helpful. should you have any question feel free to contact us.

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    Answered by moonzkie on March 24, 2012 at 02:44 PM


    The reason why everytime someone will submit on your form they are being redirected to paypal is because you are using a Payment Tool for paypal which will automatically redirect you there.

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    Answered by lsbeal on March 27, 2012 at 07:47 PM

    Thank you... so I've removed the payment option.  Will my form still be disabled becasue I'm over the limit?

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    JotForm Support

    Answered by jonathan on March 27, 2012 at 07:56 PM

    Hi lsbeal,

    Unfortunately Yes.
    Your free subscription currently exceeded the 10 payment limit per month already. You will have to wait on the next month when it get reset again to be allowed payment transactions. Your payment form will be disabled.

    Hope this answers your question. Thanks.