Why do I keep receiving emails about my account being at capacity?

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    Sharese
    Asked on June 28, 2016 at 12:07 PM

    I keep receiving emails about my account being at capacity. It is no longer at capacity. One form was deleted, so more room should have been made.

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    david
    Answered on June 28, 2016 at 12:42 PM

    Deleting forms does not reduce the number of submissions you have received for the month.  It will reduce the number of submissions you have stored in your account, though the number you have received for the month will remain the same. 

    There are several "Get More" tasks that can be done in your account settings to permanently increase your limits:

    https://www.jotform.com/myaccount/getMore

    The limits will also reset on the first day of each month.

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    Babiesnmore
    Answered on June 28, 2016 at 01:45 PM
    Is there a way to undelete forms?
    Sharese,
    Event Website: www.babiesnmoreexpo.com
    Event Page: www.facebook.com/babieznmore
    ...
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    david
    Answered on June 28, 2016 at 01:46 PM

    If the form was not fully purged from your trash, yes, the form can be restored:

    http://www.jotform.com/help/134-How-to-restore-deleted-forms

    However, if you purged it from the trash, it cannot be restored.