What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why do I keep receiving emails about my account being at capacity?

    Asked by Sharese on June 28, 2016 at 12:07 PM

    I keep receiving emails about my account being at capacity. It is no longer at capacity. One form was deleted, so more room should have been made.

    Emails My Account keep receiving
  • Profile Image
    JotForm Support

    Answered by david on June 28, 2016 at 12:42 PM

    Deleting forms does not reduce the number of submissions you have received for the month.  It will reduce the number of submissions you have stored in your account, though the number you have received for the month will remain the same. 

    There are several "Get More" tasks that can be done in your account settings to permanently increase your limits:

    https://www.jotform.com/myaccount/getMore

    The limits will also reset on the first day of each month.

  • Profile Image

    Answered by Babiesnmore on June 28, 2016 at 01:45 PM
    Is there a way to undelete forms?
    Sharese,
    Event Website: www.babiesnmoreexpo.com
    Event Page: www.facebook.com/babieznmore
    ...
  • Profile Image
    JotForm Support

    Answered by david on June 28, 2016 at 01:46 PM

    If the form was not fully purged from your trash, yes, the form can be restored:

    http://www.jotform.com/help/134-How-to-restore-deleted-forms

    However, if you purged it from the trash, it cannot be restored.