- terryeandjAsked on June 28, 2016 at 12:28 PM
- IrshadAnswered on June 28, 2016 at 01:16 PM
Hi, your email address firstname.lastname@example.org was in the bounce list , please find below the reason given by our system:Reason(s) : smtp; 552 5.2.0 7UWW1t00z03a5ZC01 - 7UWW1t00z03a5ZC01UWX2a
So please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.Also please try to set the sender address to email@example.com or firstname.lastname@example.org.
You may also check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues