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terryeandjAsked on June 28, 2016 at 12:28 PM
Hello:
My form STOPPED being emailed to me! It looks like it's connected to my email and it was before, but I've had a couple of orders that I didn't see because they were not emailed to me.
Please HELP!
Thanks
Terry Beasley
4045020107
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IrshadReplied on June 28, 2016 at 1:16 PM
Hi, your email address terry@eandjcleaners.com was in the bounce list , please find below the reason given by our system:
Reason(s) : smtp; 552 5.2.0 7UWW1t00z03a5ZC01 - 7UWW1t00z03a5ZC01UWX2a
So please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it. Also please try to set the sender address to noreply@jotform.com or noreply@formresponse.com.
You may also check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues