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  • Profile Image

    My form is NOT being emailed to me

    Asked by terryeandj on June 28, 2016 at 12:28 PM

    Hello:

    My form STOPPED being emailed to me!  It looks like it's connected to my email and it was before, but I've had a couple of orders that I didn't see because they were not emailed to me.

    Please HELP!

    Thanks

    Terry Beasley

    terry@eandjcleaners.com

    4045020107

    Page URL:
    groupon.eandjcleaners.com

    not being emailed not emailed thanks hello and
  • Profile Image

    Answered by Irshad on June 28, 2016 at 01:16 PM

    Hi, your email address  terry@eandjcleaners.com  was in the bounce list , please find below the reason given by our system: 

    Reason(s) : smtp; 552 5.2.0 7UWW1t00z03a5ZC01 - 7UWW1t00z03a5ZC01UWX2a

    So please make sure you white-list our
    Jotmails ip addresses and domains. Or ask your email service provider to do it.Also please try to set the sender address to noreply@jotform.com or noreply@formresponse.com.

    You may also check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues