What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Views: Incorrect number of form views

    Asked by vivxgraphix on June 28, 2016 at 12:41 PM
    I also have a "views" problem.  I have been through every single form with analytics and cannot see how I have blown through almost 8,000 views in a month.  Can you please scan may account and what form or forms that are using so many views... the customers I have would never be that high.
    form view views
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    JotForm Support

    Answered by Charlie on June 28, 2016 at 01:54 PM

    I checked your account and I see that you have around 113 forms. I made a quick scan and can't find a high traffic form. I presume you have already checked each one and the total views displayed in the JotForm Form Analytics does not add up to around 8,000 as shown in your Form Views limit? To learn more about form views, please check this guide: https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about 

    I have tried recalculating your form view count but it still shows the same value. I will forward this to our developers to have it investigated further. We will update you on this thread as soon as we hear any news.

    Apologies for the inconvenience.

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    Answered by vivxgraphix on June 28, 2016 at 05:38 PM

    Thank you that is what I was afraid of.....

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    JotForm Developer

    Answered by ceren on July 18, 2016 at 09:29 AM

    Hello vivxgraphix,

    Your form views count for this month is re-calculated. We're sorry for the inconveniences.

    If you have any other questions please let us know.

     

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    Answered by vivxgraphix on July 25, 2016 at 02:57 PM

    It was never reset...I am still at over 7,000.....

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    JotForm Support

    Answered by david on July 25, 2016 at 04:46 PM

    I reset your view counter for the month.  You should no longer have any issues with your forms showing close to their view limits.

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    Answered by vivxgraphix on September 29, 2016 at 04:34 PM

    How am I exceeding form views again.  Can you please check my account and tell me which form it is thats doing this and I will just delete it.  Sites I deal with do not get this much traffic to be exceeding all the time.

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    JotForm Support

    Answered by david on September 29, 2016 at 06:21 PM

    I checked your forms and several of them have in excess of 500 views so far this month.  With the number of forms in your account, the total views does look to be correct. 

    With over 100 forms in your account, the views can add up rather quickly.

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    Answered by vivxgraphix on September 29, 2016 at 06:24 PM

    When does it reset?

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    JotForm Support

    Answered by david on September 29, 2016 at 06:24 PM

    Your account is fixed and the form view total is correct.  You can view any individual forms views using your forms analytics:

    https://www.jotform.com/form-analytics/

    The total shown for your account is the actual total.  The next reset occurs on October 1st. 

    If you want unlimited form views limit, you can allow JotForm to display ad (Powered By JotForm) in the footer section of your forms. To do so, just check "JotForm Footer" on your settings page https://www.jotform.com/myaccount/settings. You should see "unlimited used" in your account status after that under Form Views.

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    Answered by vivxgraphix on September 29, 2016 at 06:32 PM

    Thank you...but...

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    Answered by vivxgraphix on September 29, 2016 at 06:32 PM

    Every form is still locked down...over quota.

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    JotForm Support

    Answered by david on September 29, 2016 at 06:33 PM

    The account was still flagged as over limit even with the footer enabled.  I removed the flag and your form are now active once again.

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    Answered by vivxgraphix on September 29, 2016 at 06:35 PM

    fixed....thank you