What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms submitted online are not being received

    Asked by Brantford.Pediatrics on June 28, 2016 at 01:02 PM

    We have our jot forms on our website and once submitted online but they are not being received at our end.

    Please advise how to rectify this issue ASAP.

    Page URL:

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    JotForm Support

    Answered by david on June 28, 2016 at 01:39 PM

    I checked our logs for the address in your most recent form and it looks like the notifications are being sent from our end without issue.  Check your spam/junkmail folder to ensure they are not being filtered there. 

    Any submissions not received via email can also be viewed directly from your JotForm account: