What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotforms stopped coming to my email on Friday

    Asked by trinityjax on June 28, 2016 at 01:36 PM
    Jot forms stopped coming to my email on Friday. we have tried everything on our part, not sure where to go from here.
    Fri, 24 Jun 16 - 13:51
    Email failed to jcosson@tbc.edu  #5338590481696
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    JotForm Support

    Answered by Welvin on June 28, 2016 at 02:36 PM

    The given email address has been added to our bounce list. Here's the bounce information from our logs:

    jcosson@tbc.edu is IN the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP


    I've fixed this to our end, but to prevent this from happening again in the future, please do the following to your end:

    1. Add noreply@jotform.com to your safe sender/contact list.

    2. Whitelist our list of IP addresses and sending domains (https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses).

    Also, please read the following guides for more details with regards to the email issues: