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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Jotforms stopped coming to my email on Friday

    Asked by trinityjax on June 28, 2016 at 01:36 PM
    Jot forms stopped coming to my email on Friday. we have tried everything on our part, not sure where to go from here.
     
    Fri, 24 Jun 16 - 13:51
    Email failed to jcosson@tbc.edu  #5338590481696
    form emails
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    JotForm Support

    Answered by Welvin on June 28, 2016 at 02:36 PM

    The given email address has been added to our bounce list. Here's the bounce information from our logs:

    jcosson@tbc.edu is IN the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

     

    I've fixed this to our end, but to prevent this from happening again in the future, please do the following to your end:

    1. Add noreply@jotform.com to your safe sender/contact list.

    2. Whitelist our list of IP addresses and sending domains (https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses).

    Also, please read the following guides for more details with regards to the email issues:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications