- trinityjaxAsked on June 28, 2016 at 01:36 PMJot forms stopped coming to my email on Friday. we have tried everything on our part, not sure where to go from here.Fri, 24 Jun 16 - 13:51
- JotForm SupportWelvinAnswered on June 28, 2016 at 02:36 PM
The given email address has been added to our bounce list. Here's the bounce information from our logs:
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP
I've fixed this to our end, but to prevent this from happening again in the future, please do the following to your end:
1. Add email@example.com to your safe sender/contact list.
2. Whitelist our list of IP addresses and sending domains (https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses).
Also, please read the following guides for more details with regards to the email issues: