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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications Stop Working with out notice

    Asked by CarinNguyen on June 28, 2016 at 01:38 PM

    We have several jotforms that we utilize multiple times in a day/week. I have a re-occurring issue of our email notification not emailing the submissions. It has occurred on more than one of our forms and it occurs on a weekly basis it seems. To remedy the issue, I delete the email notification and re-add it and it begins working again. However, this isn't a permanent solution as it sometimes takes us a day or so or several submissions before we realize the email notification has stopped working again. The information we use to filter through our jotforms is too valuable to not get notification immediately. What can we do to resolve this ongoing issue? 

     

    Thank you!

    email notifications notifications stop email stop
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    Answered by victor on June 28, 2016 at 02:33 PM

    I have reviewed your email and located in our bounce list:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    It has been removed and you should be able to receive notification with no problems. If this issue persist or other users are not getting notifications. You may check the bounce list from the ACCOUNT->SETTINGS->BOUNCE LIST

    How to Remove Your Email Address from Bounce List

    You may also view our guide on some tips on how to prevent it from happening again:

    How to Setup Email Alerts to Prevent Email Bouncing Related Issues

    Please let us know if you require further assistance.